Junior IT Systemadministrator

Job description

Ariane is the global leader in check-in solutions for the hospitality industry. Headquartered in Paris, Ariane is present on four continents and operates over 3,000 hotels in more than 27 countries. Allegro Suite© software offers mobile, web/online, and kiosk check-in/out solutions. Whether our customers are looking for innovation, new guest services, or cost savings, Ariane Systems offers them a complete and unique range of products and solutions suitable for any type of hotel, from budget hotels to five-star hotels, whether individual hotels or hotel chains.

At the Ludwigsburg location, we are looking for an employee (m/w/d) as a junior IT system administrator / IT support (technical support/IT customer advisor) to start as soon as possible.

Qualifications

HARD SKILLS

• Successfully completed vocational training or studies
• Relevant technical support experience
• Technical training, e.g. as an IT specialist in system integration
• Distinctive and practiced customer and service orientation
• Knowledge of hardware, network, Microsoft operating systems; optional project management
• Ideally experience in the hotel or tourism industry
• Safe handling of software, especially CRM systems, Microsoft Office, Salesforce
• Class B driver's license / optional willingness to make occasional business trips
• Very good knowledge of German and English

SOFT SKILLS

• Quick-witted and communicative, both in person and on the phone
• Positive charisma and professional demeanor
• Do-it-yourself mentality and the courage to break new ground
• Purposefulness and success orientation
• High level of self-motivation and willingness to perform
• Distinctive feeling for the target group
• Independent way of working, positive attitude and good organizational and time management.

 

Key tasks

• Coordination, processing, and follow-up of support requests from our customers
• Participation in telephone support/hotline
• Coordination with our headquarters in France and all partners
• Planning and implementation of all process steps from the order to the final commissioning including customer-specific adjustments and setting up interfaces to hotel software and locking systems as well as payment service providers.

 

Why join us?

• A responsible position in an inspiring, modern working environment with flexible structures and flat hierarchies
• Independent and varied tasks in a young, innovative company
• Intensive training in the area of ​​responsibility
• Work-life balance: Free organization of work (time), self-organization, optional remote work in the home office for far-reaching flexibility
• Employee benefits: coffee, water and fruit, employee mobile phones and much more...