Technical Support & Implementation Specialist (m/f/d)

COMBINE YOUR TECHNICAL CURIOSITY AND HANDS-ON MINDSET TO BRING HOTEL SELF-SERVICE TO LIFE. 

Do you enjoy figuring out how things work, solving problems on the spot, and seeing your work go live in front of real guests? In this role, you’ll support our hotel customers day to day and bring new kiosk installations from technical preparation all the way to a successful go-live.

You’ll join our DACH team, working closely with colleagues in Germany, France and the USA. With more than 3,000 installations across over 25 countries, Ariane is Europe’s leading provider of automated hotel check-in solutions, and we’re just getting started.

 

ABOUT THE ROLE

To strengthen our DACH team, we’re looking for a technically curious person who enjoys hands-on work, takes initiative and wants to contribute actively.

You’ll be the technical point of contact for our hotels in Germany, Austria and Switzerland. You’ll support them in their daily operations, resolve incidents across software, hardware, networks and payments, and deliver new kiosk projects from the first technical assessment to the moment the first guest checks in.

JOB RESPONSIBILITIES

Technical Support

• Provide first- and second-level technical support, troubleshooting software, hardware, network, payment and integration issues.
• Analyse logs and use remote diagnostic tools to investigate and resolve technical incidents.
• Escalate complex issues to R&D with clear findings, logs and technical documentation.

Kiosk Implementation

• Assess technical requirements and prepare, configure, install and commission new kiosk systems.
• Coordinate PMS, payment, network and key-card integrations with internal and external partners.
• Perform remote and on-site testing and support successful go-lives.

Customer Training & Onboarding

• Train and onboard hotel teams on Ariane software, functionality and day-to-day use.

Ownership & Coordination

• Take ownership of incidents and implementations, identify the next steps and proactively coordinate everyone involved through to completion.

JOB QUALIFICATIONS

Required

• Fluent German and strong English communication skills, both written and spoken.
• A good understanding of software, hardware and networking.
• Strong analytical skills and a structured approach to troubleshooting.
• Initiative, a strong sense of ownership and an organised, independent working style.
• Strong customer communication skills and the ability to explain technical topics clearly.
• Confidence in training and supporting users.
• Willingness to travel for installations and customer visits.

Strongly Preferred

• Experience with hospitality technology, PMS systems, payment solutions or self-service kiosks.

A Bonus

• French language ability.

• A desire to learn, contribute actively and develop professionally and personally.

You don’t need to know every system from day 1. What matters is how you approach a challenge: investigate, understand, take initiative, and follow through.

ABOUT THE COMPANY

Ariane is Europe’s leading provider of automated hotel check-in solutions, with nearly 20 years of experience and more than 3,000 installations across over 25 countries. Our solutions combine self-service kiosks, online and mobile check-in, payment systems, and integrations with hotel property management and access-control systems, helping hotels automate their operations and give guests a seamless check-in and check-out experience.

Since 2025, Ariane has been part of Jonas Hospitality, a portfolio group within Constellation Software Inc. (via Vertus), one of the world’s leading software companies. This gives us the best of both worlds: the agility of a focused team and the backing of a global organisation.

At Ariane, we operate with an informal, hands-on culture. We value teamwork, initiative, and the delivery of first-class solutions. Every team member is expected to think independently, stay curious about the industry and emerging technologies, and embrace change and cross-functional collaboration.

 

WHY JOIN US?

If you’re looking for varied technical challenges, real ownership and a team that has your back, this is the place for you. By joining us, you’ll have the opportunity to:

• Work in an international team that shares knowledge and solves problems together
• Bring your ideas and help improve our processes and collaboration
• Own your work, supported by direct communication and helpful colleagues
• Tackle varied challenges across software, hardware, networks and integrations
• Expand your expertise and gain experience with different hotel systems
• See visible results, from resolving an incident to bringing a new kiosk into operation

READY TO JOIN US?

Location: Germany, DACH region (home office assessed case by case, travel required for installations and customer visits)
Hours: 40 per week
Openings: 1

Please go ahead and apply through our online recruitment platform.